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	OBeliSK Lite Free Forever Free	Recommended OBeliSK Full Coming Soon Ultimate AI
A. Real-Time Dashboard & Wallboard
Dual Views Dashboard View: Detailed cards for every queue with expandable statistics, charts, and agent lists. Wallboard View: A high-contrast, streamlined view optimized for large TV screens in call centers.	Limited
Live Metrics Displays waiting calls, abandoned calls, SLA (Service Level Agreement), Answered/Completed calls, Hold time, and Talk time.
Algorithmic Health Score Calculates a dynamic "Health Score" (0-100%) for each queue based on wait times, available agents, and SLA, displayed as a traffic-light color code.
Visual Alerts Blinking thresholds for calls waiting and excessive idle times.
Agent Management
Global Toggle & Sorting Sort agents by Status or Name.	Limited
Real-time statistics Total, Free, Paused, DND, Busy, and Talking agents.
Multi-Status Badges Visual indicators for Pause, DND (Do Not Disturb), Ringing, Talking, and Unavailable.
Control Actions Supervisors can force Pause/Unpause, Log Out agents, or initiate Live Monitoring directly from the interface.
Dynamic Charts Real-time Pie charts showing Waiting vs Ringing vs Talking.
Agent Info Rich tooltips with Last Login, Last Call time, Call Count, Pause Duration/Reason.
Agent Watchdog Idle time monitoring with configurable threshold alerts for inactive agents.
Global View Filters "Free & Talking" toggle available on both Dashboard and Wallboard views.
B. Live Supervisor Monitoring (Spy/Whisper/Barge)
Listen (Spy) Silent monitoring; neither the agent nor the customer can hear the supervisor.
Whisper (Coach) The supervisor speaks only to the agent (coaching) without the customer hearing.
Barge (Conference) A three-way conference where everyone can hear and speak.
C. AI Virtual Manager (Gemini Integration)
Strategic Advice The AI analyzes live queue data + historical trends to generate tactical advice (e.g., "Shift staff to Sales queue," "SLA is dropping").
Smart Throttling Built-in rate limiting (1 request/60s) prevents API quota abuse while ensuring fresh data.
Context Awareness The AI is fed real-time data, 1-hour trends, and historical staffing heatmaps to make informed decisions.
D. Quality Assurance & Recording Manager
Recordings Manager Full interface to browse, filter (Year/Month/Day/Category/Keywordds), and play audio recordings.
Audio Robot A CLI script (cron_audio_analyzer.php) runs in the background to scan, transcribe, and analyze recordings automatically.
AI Analysis Sentiment, Resolution, Categorization.
Word Cloud Visualizes frequent keywords.
Advanced Player Includes a waveform visualization (WaveSurfer.js) and precise duration calculation based on WAV header parsing.
Chat-Style Transcripts Displays call transcriptions in a readable, chat-like format separating Agent and Customer.
Quality Dashboard Visual charts in Forecast module for Sentiment, Resolution, Call Reasons, and Word Cloud.
CSV Export Full data export of recordings including AI metadata and transcriptions.
E. Analytics & Forecasting
Traffic Forecast Uses linear regression to predict traffic volume for the next 15 minutes.
Staffing Heatmap A visual matrix showing historical call load by Day of Week and Hour (08:00 - 20:00).
SLA Analysis Break down of Service Level based on Queue Weight/Priority (Premium vs. Standard).
F. Extension Diagnostics (PJSIP)
Latency Monitoring Displays Round-Trip Time (RTT/Ping) with color-coded alerts for high latency (>100ms warning, >400ms critical).
Device Info Shows User Agent (Brand/Model), Firmware version, and registered IP addresses.
1. Technical Architecture & Performance
Server-Side Micro-Caching Reduces load on the Asterisk server by ~90%. It caches AMI responses for 2 seconds using file-based locking.
Thundering Herd Protection Non-blocking file locks (Flock) prevent server overload during concurrent access.
Frontend Hash Check The JavaScript client checks data hashes before modifying the DOM, eliminating screen flickering and reducing CPU usage on the client side.
High Performance Database Uses SQLite with WAL (Write-Ahead Logging) mode enabled for high-concurrency read/write operations.
Background Processing Heavy tasks (logging history, analyzing audio) are offloaded to CRON scripts to keep the web interface responsive.
Page Visibility Auto-Pause Stops refresh when tab is hidden to save resources.
Robust PJSIP Parsing Fixes for FreePBX/Asterisk complex strings.
2. Customization & Administration
Custom Sections Administrators can group queues into logical tabs (e.g., "Support", "Sales", "VIP") via Drag & Drop.
Section Management Create, Rename, Sort, and Delete sections/tabs.
Visibility Management Hide specific queues globally or per section.
Privacy Modes (GDPR) Agent Privacy (Hides real names, showing IDs instead) and Caller Privacy (Masks phone numbers).
Multi-Language Built-in support for Italian, English, and Spanish, with auto-detection based on browser settings.
Portable Configuration All settings are stored in a portable JSON file (obelisk_config.json).
3. Security
Authentication Web-based login session management.
Admin Panel Protected area for sensitive configurations (DB retention policies, server settings).
Input Sanitization Strict handling of API keys and database inputs.
Smart AI Throttling Limits API calls (1/60s) to prevent quota abuse and reduce costs.
History Tracking SQLite database logging with optimized composite indexes.
Systematic Pruning Auto-cleanup moved to Cron for better system stability.

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